FAQ
Physical Store
Where are you located?
Yes! You’ll find us inside Wallasey Beach Club Watersports yard on Coastal Drive, Wallasey, CH45 3PZ, United Kingdom. P
op in to chat with our friendly team, check out the latest equipment, or get expert advice before you buy. We’re right by Wallasey Beach — a local favourite for watersports of all kinds.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed securely for a smooth and safe checkout.
Do you offer finance?
Yes through Klarna, Clearpay, Buyline and Shop Pay
Ordering
How can I place an order?
You can order directly through our website — just add your chosen items to the cart and checkout securely. Prefer a personal touch? Give us a call and we’ll be happy to help with stock checks, sizing advice, or to take your order over the phone.
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
How to track my order
Please add your order number and email address on the below link
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
We offer both standard and express UK delivery. Shipping costs are automatically calculated at checkout based on your location and the size of your order.
Do you ship overseas?
We currently only ship to the UK
Returns Policy
If you’re not completely satisfied, you can return your purchase within 14 days for a full refund or exchange — provided it’s unused and in its original packaging. Customer pays for return shipping.
Please initiate returns request on your customer account.
We will let you know the return address
Price Match
Do you price match?
At Northern Watersports, we aim to offer competitive prices on all our products. If you find the same item cheaper elsewhere, we’ll do our best to match it — subject to the following conditions:
- Exact Match:
The product must be identical — including model, size, colour, year, and specification. - UK Retailers Only:
We only match prices from authorised UK retailers. We do not match prices from auction sites, private sellers, sole traders, or any non-authorised retailers. - Exclusions:
We do not price match Amazon or any international websites. - Shipping Costs:
When comparing with an online retailer, delivery and shipping fees will be included in the total price comparison. - Before You Buy:
All price match requests must be made prior to purchase. We do not offer retrospective refunds or reimbursements after an order has been placed. - Advertised Prices Only:
We only match publicly advertised prices. This excludes temporary promotions, voucher codes, cashback offers, loyalty points, or bundled deals. - Finance Exclusion:
Finance options are not available when purchasing an item under our Price Match offer. - Verification:
We reserve the right to verify the competitor’s price and availability before approving a match. - How to Request a Price Match:
To request a price match, please email us at info@northernwatersports.co.uk or use our contact form.
Include the following details:Your full name and contact informationThe product name and model you wish to purchaseA link or screenshot showing the competitor’s price and websiteAny additional relevant informationOur team will review your request and get back to you as soon as possible.
LESSONS
Do you give Kite & Wing Lessons
Yes our Company Northern Kites provides kitesurfing, wingfoiling and pumpfoiling lessons
Get in touch
Have questions about your order, or a general enquiry?
